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Tar Heel Construction Runners ("we", "us", "our") is committed to protecting the privacy and security of all users, clients, and site visitors. All personally identifiable information (PII) collected via our website, text messaging systems, payment platforms, and scheduling tools is used strictly for the purpose of fulfilling delivery requests, verifying identities, processing payments, and communicating order statuses.

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We do not sell, lease, trade, or otherwise disclose your personal data to third parties, except as required by North Carolina law, or as necessary to process orders through trusted platforms such as Wix.com, Stripe, or QuickBooks. All payment information is encrypted using secure industry protocols.

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Tar Heel Construction Runners reserves the right to monitor and retain customer communications in the interest of preventing fraud, ensuring compliance, and protecting company assets. Any abuse, threats, fraudulent activity, or harassment will be reported to the appropriate local or state authorities in accordance with N.C. Gen. Stat. § 75-1.1 (Unfair and Deceptive Trade Practices).

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By using our services, clients consent to the collection and retention of contact and order-related information for up to 7 years in accordance with IRS recordkeeping laws and North Carolina business records statutes.

2. Accessibility Statement

Tar Heel Construction Runners is committed to providing a digitally accessible and user-friendly experience for all users, regardless of disability or impairment. Our website is designed to conform to WCAG 2.1 Level AA guidelines as a baseline standard. We regularly test compatibility with screen readers, keyboard navigation, and visual contrast adjustments to ensure inclusive usability.

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However, we are not liable for third-party platforms, including external supplier websites or payment processors, which may not conform to the same accessibility standards. Clients who require assistance may contact us directly by phone or email to complete any service requests or transactions.

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Should you encounter a digital barrier, we are committed to resolving the issue within a commercially reasonable time frame, and in no case exceeding 15 business days, as outlined under the Americans with Disabilities Act (ADA) Title III.

3. Delivery Policy

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1. Scope of Delivery Services

Tar Heel Construction Runners provides same-day and scheduled curbside delivery of construction-related materials, tools, and equipment within our defined North Carolina service zones, including Wake County and surrounding regions. Delivery services are strictly limited to external, ground-level, or curbside locations only. At no time shall Tar Heel Construction Runners personnel enter a customer’s building, structure, facility, or jobsite unless explicitly authorized in writing by both parties in advance.

2. Delivery Access & Site Conditions

Customers are solely responsible for ensuring that the delivery location:

  • Is safe, accessible, and compliant with local, state, and federal regulations

  • Has adequate space and clearance for drop-off

  • Is free from any hazards, obstructions, or legal restrictions

If unsafe, unlawful, or inaccessible conditions are present, the Company reserves the absolute right to:

  • Cancel or reschedule delivery at its sole discretion

  • Charge additional fees for re-delivery or waiting time

  • Refuse service entirely without refund or liability

3. Delivery Timeframes & Delays

All delivery times are estimates only and are not guaranteed. Delays may occur due to supplier delays, weather, road closures, mechanical issues, labor availability, traffic, or any force majeure event outside of the Company’s control.

Tar Heel Construction Runners assumes no liability whatsoever for losses, damages, penalties, or downtime caused by delivery delays. Customers are encouraged to plan contingencies accordingly.

4. Transfer of Liability at Drop-Off

All materials and equipment are inspected prior to leaving the source supply location. Upon arrival:

  • Our delivery team will document drop-off completion via photo or timestamped log

  • Title and risk of loss are immediately transferred to the customer upon delivery to the designated drop-off location

Tar Heel Construction Runners is not responsible for:

  • Theft, damage, weather exposure, loss, or misuse of delivered items after drop-off

  • Injuries, jobsite incidents, or equipment damage resulting from customer handling

The customer bears 100% responsibility for:

  • Unloading materials and equipment

  • Verifying delivery accuracy on-site

  • Securing delivered items from the moment of drop-off

5. No Third-Party Handling or Return

We do not allow third-party handling or unauthorized relocation of materials during the delivery process. Items may only be returned via a separate pickup service order which must be scheduled and paid for in advance. No reverse logistics are included in standard delivery pricing.

6. Final Acceptance

Delivery is considered complete and accepted once the items have been dropped at the specified location, regardless of customer presence. All further responsibility lies solely with the customer or their designated site representative.

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4. Terms & Conditions

Company: Tar Heel Construction Runners (“the Company”)

1. Agreement to Terms

By requesting, confirming, or accepting any service from Tar Heel Construction Runners, whether online, via phone, text, or in writing, the Customer irrevocably agrees to all terms outlined herein. These terms constitute a legally binding contract, enforceable in the state of North Carolina, without limitation.

2. Scope of Services

Tar Heel Construction Runners operates exclusively as a logistics and delivery facilitator. We do not manufacture, warranty, or guarantee the quality, completeness, function, or condition of any equipment, tools, or materials delivered.

  • All product responsibility lies with the original vendor or supplier.

  • Any claims related to defects, inaccuracies, substitutions, delays in sourcing, or damaged materials must be resolved directly between the Customer and the originating seller.

  • Our obligation is limited solely to the transport and delivery of materials as requested and confirmed by the Customer.

3. Site Conditions & Customer Responsibility

It is the sole responsibility of the Customer to ensure that the delivery site:

  • Is accessible to our vehicle(s) and personnel

  • Is legally authorized for delivery

  • Has adequate clearance, surface strength, and safety provisions for unloading

Tar Heel Construction Runners assumes no liability for:

  • Delays caused by gates, blocked access, job site miscommunication, or failed deliveries due to unsafe or unprepared conditions

  • Damage to landscaping, pavement, structures, or equipment due to improper site readiness

  • Injuries to third parties or workers caused by environmental hazards, job site instability, or customer negligence

If delivery cannot be completed due to site inaccessibility, the Customer will be liable for all reattempt and idle time charges incurred.

4. Indemnification & Legal Protection

The Customer agrees to fully indemnify, defend, and hold harmless Tar Heel Construction Runners, its owners, employees, agents, and subcontractors from any and all:

  • Claims

  • Legal actions

  • Damages

  • Fines

  • Losses

  • Liabilities

  • Attorney's fees
    ...arising directly or indirectly from the use of our services, including injury, property damage, third-party claims, or breach of this agreement, to the fullest extent permitted under North Carolina law (see N.C. Gen. Stat. § 1-539.1).

This indemnity survives the completion or cancellation of services.

5. Force Majeure

Tar Heel Construction Runners shall not be held liable for any failure, interruption, or delay in service resulting from causes beyond its reasonable control, including but not limited to:

  • Acts of God

  • Natural disasters

  • Weather conditions

  • Mechanical breakdowns

  • Traffic incidents

  • Labor strikes

  • Supplier or manufacturer failures

  • Government mandates or civil unrest

In such events, we reserve the right to reschedule delivery or cancel the order without penalty or refund, depending on feasibility and risk factors.

6. Governing Law & Venue

This agreement is governed by the laws of the State of North Carolina. Any legal dispute, claim, or enforcement action arising out of or related to the services of Tar Heel Construction Runners must be filed exclusively in a court of competent jurisdiction located in Wake County, North Carolina.

  • The Customer consents to personal jurisdiction in Wake County and waives any objections to venue.

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5. Refund Policy

Company: Tar Heel Construction Runners (“the Company”)

1. Strict No-Refund Policy

All payments made to Tar Heel Construction Runners are considered final, non-cancellable, and non-refundable under all circumstances once an order is placed and confirmed. This includes, but is not limited to: delays, changes in client schedule, weather interference, supplier issues, or site inaccessibility.

2. Standard Delivery Deposits

A non-refundable deposit equal to the Standard Delivery Fee ($65) is required at the time of booking. This deposit secures your order, vehicle allocation, driver dispatch planning, and logistics scheduling. It is non-refundable under all conditions, including job cancellation, project changes, or inability to unload at site.

3. Add-On Equipment Handling Deposits

For any delivery involving trailer-haul or additional equipment handling (e.g., skid steers, mini excavators, lifts, etc.), a 50% non-refundable deposit is required at booking.

  • If canceled before pickup from the supplier, the remaining balance will not be charged.

  • However, the deposit remains 100% non-refundable regardless of customer reasoning or supplier delays.

4. No Refunds After Pickup

Once any material or equipment is collected from the supplier, the full balance is immediately due, and no refunds will be issued—regardless of:

  • Client request to cancel

  • Jobsite not being ready or inaccessible

  • Equipment incompatibility

  • Weather or rescheduling

  • Any other circumstance outside the Company’s direct control

5. Rush Orders

All Rush Order Services (defined as fulfillment within 90 minutes or less) are prepaid, final, and fully non-refundable regardless of status at the time of cancellation or delay. Rush orders begin processing immediately and cannot be retracted or rebooked.

6. Chargebacks & Reversals

Any unauthorized chargeback, payment dispute, or reversal initiated by the Customer will be considered a breach of contract and attempted fraud. The Company will pursue:

  • Immediate collections actions

  • Court proceedings for damages, delivery costs, administrative labor, and legal fees

  • Reporting to credit bureaus and contractor networks

By making payment, confirming an order, or initiating service with Tar Heel Construction Runners, the Customer fully agrees to this Refund Policy without exception or amendment. Any attempt to dispute these terms post-transaction is null and void.

6. Payment Policy

​Company: Tar Heel Construction Runners (“the Company”)

1. Binding Agreement Upon Order Submission

All customer orders, once submitted via our online platform, verbally confirmed, or requested via phone/text/email, constitute a binding service agreement between the Customer and Tar Heel Construction Runners. No cancellations, modifications, or disputes are permitted once pickup or fulfillment has begun.

2. Non-Cancellable, Non-Refundable Service

Once our drivers or contractors initiate pickup of materials or equipment on behalf of the Customer, the Customer becomes 100% financially liable for the full value of:

  • The service

  • Associated labor

  • Any prepaid fees to suppliers or third parties

  • Any mileage or equipment usage costs

No refunds, reversals, or partial credits will be issued under any circumstance once the order enters the fulfillment phase.

3. Deposits and Prepayment Terms

All orders require payment in full or a minimum non-refundable deposit, including:

  • Standard Delivery Fee: $65 (non-refundable)

  • Add-on Services or Equipment Handling: 50% non-refundable deposit

  • Rush Orders: Require 100% prepayment and are fully non-refundable

Any deposit paid serves as confirmation of the service and will be applied toward the total balance due.

4. Customer Responsibility & Representation

The Customer affirms:

  • That they have the legal and/or financial authority to authorize the purchase

  • That they agree to all terms stated herein, even if the job site is different from the billing party

  • That failure to remit payment after services are rendered will result in:

    • Immediate collections actions

    • Legal pursuit for damages, loss of income, recovery of materials, and breach of contract

5. Default, Repossession, and Legal Remedies

Failure to make payment within the timeline stated on the invoice (usually 24–48 hours) will result in:

  • Immediate service suspension

  • Late fees up to 5% per day

  • Equipment repossession without notice

  • Legal fees, court costs, and interest at 18% APR annually on unpaid balances

We reserve the right to withhold future service, report non-paying customers to credit agencies, and pursue civil recovery in local, state, or federal court.

6. No Exceptions

This policy applies to all customers without exception, regardless of job size, tenure, contract type, or status of relationship. Verbal, text, or written orders are all enforceable.

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This statement was last updated on [05/26/2025].

We at Tar Heel Construction Runners are working to make our site www.thconstructionrunners.com accessible to people with disabilities.

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